Privacy policy

Slate Studio Co. operates this website and online store and provides digital products and related services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase a product, communicate with us, or otherwise use our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect or process the following types of personal information:

  • Contact information, such as your name, email address, phone number, and billing address.
  • Order and transaction information, including products purchased, order history, payment status, discounts, and transaction details.
  • Payment information, which may include payment method details and payment confirmation information. Payment information is processed by Shopify and other payment providers.
  • Account information, if you create or use a customer account.
  • Communications, including information you provide when contacting us for support or other inquiries.
  • Device and technical information, such as your IP address, browser type, device type, and network information.
  • Usage information, including how you interact with our website, products, and Services.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, contact us, or provide information through our website.
  • Automatically when you browse or interact with our website, including through cookies and similar technologies.
  • From Shopify and service providers that help us operate our store and provide our Services.
  • From marketing, analytics, and other business partners where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information to:

  • Process payments and complete your purchases.
  • Deliver digital products and download links.
  • Send order confirmations, product updates, and other transactional communications.
  • Provide customer support and respond to your inquiries.
  • Maintain and improve our website, products, and Services.
  • Detect, investigate, and prevent fraud, abuse, security incidents, or unlawful activity.
  • Comply with applicable legal and regulatory obligations.
  • Send marketing or promotional communications when you have provided consent or when otherwise permitted by applicable law.

4. Marketing Communications

If you choose to receive marketing communications from us, we may send you emails about products, updates, promotions, or other offers.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages related to your purchases, account, downloads, or customer support requests.

5. How We Disclose Personal Information

We may disclose personal information to third parties when necessary to operate our business and provide our Services, including:

  • Shopify and related service providers.
  • Payment processors.
  • Email and digital product delivery providers.
  • Analytics, marketing, and advertising providers.
  • Cloud hosting, security, and technology service providers.
  • Professional advisers where necessary.
  • Government authorities or other parties where required by law.

We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, or sale of assets.

6. Shopify

Our store is hosted and powered by Shopify.

Shopify collects and processes certain personal information in order to provide its e-commerce, payment, security, analytics, and other services.

Information submitted through our store may be processed by Shopify and its service providers in countries other than your own.

To learn more about how Shopify processes personal information, you can review Shopify's Consumer Privacy Policy.

7. Cookies and Similar Technologies

Our website and Shopify may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve performance, prevent fraud, and support marketing and advertising.

Depending on your location, you may be able to manage certain cookie or privacy preferences through options provided on our website or through your browser.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders and providing digital products.
  • Maintaining business and transaction records.
  • Providing customer support.
  • Complying with legal, tax, accounting, and regulatory obligations.
  • Resolving disputes and enforcing our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a copy of your personal information.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

These rights may be subject to limitations or exceptions under applicable law.

To submit a privacy request, contact us at contact@slatestudioco.com.

We may need to verify your identity before processing certain requests.

10. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our Services are not intended for children under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Data Transfers

Your personal information may be processed, stored, or transferred outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

13. Third-Party Websites

Our website or digital products may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

15. Contact

If you have questions about this Privacy Policy or would like to exercise your privacy rights, contact us at:

Slate Studio Co.
Email: contact@slatestudioco.com